- We provide one year warranty period for our customers.
- For hardware: In case the hardware has any inartificial damage or failure within the warranty period, please contact our customer service engineer or salesman immediately so that we can respond to your request and solve the relevant problems.
- For software: We provide free lifelong software service for all customers. We can solve the software and system problems in a remote manner to guarantee worry-free operation.
- After making an all-around inspection and solving the problem, we will provide replacements for free. Such replacements will be delivered by DHL or FedEx promptly.
- We are responsible for the express costs during the warranty period.
Customer Service and Warranty Rules
- We provide one year warranty for hardware (excluding VR glasses, quick-wear parts, and man-made damages) and lifetime maintenance for software.
- Each piece of equipment is equipped with a package of quick-wear parts when it is delivered.
- We provide lifelong technical support for the equipment to guarantee the upgrading of hardware, system, and contents.
- The warranty period starts from the date the equipment is delivered from the factory. For any hardware outside the warranty period, the cost price of relevant parts will be charged only.
- In case any part needs to be repaired or replaced, you should send back the damaged part and responsible for the freight charges. We will send it back to you after the maintenance is finished.
- Please contact our customer service immediately in case the equipment has any failure. Don’t dismantle or repair it by yourself. Please conduct one or more tests step by step with the guidance from our customer service personnel so that we can provide a specific solution after determining the problem. We provide 24-hour failure reporting and appointments for repairing. The working hours for technical supports are as follows: 9:00 A.M. – 9:00 P.M. (Beijing time). Considering time differences worldwide, we accept appointments.
- According to the purchase contract, the one-year warranty period starts from the date it is delivered from the factory.
The list of quick-wear parts is as follows
- A: VR Egg chair, VR 6 Seat Ride
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, shoot button, joystick, start button and wire, cooling fan.
- B: VR Flight Simulator
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, joystick, start button and wire, cooling fan, and aircraft angle transducer.
- C: 360 VR Chair
- 360 VR Chair: DPVR soft helmet, chin belt, glasses cotton, glasses wire, glasses buckle, shoot button, start button and wire, cooling fan, metal function button, stop function button, safety belt, and safety belt for feet.
- D: VR Standing Platform, VR Horse Riding Simulator, 4Player VR Multiplayer Cage, and Box-type Arcade Game Machine
- HTC VIVE glasses cotton, glasses wire, glasses belt, HTC gamepad cover, wire puller, start button and wire, cooling fan, metal function button, and stop function button.
- E: Open VR Arcade Game Machine (VR Booth), VR dancing machine
- 3Glasses gamepad wire, 3Glasses power panel, 3Glasses S2 magnet protector.
- F: VR Racing Simulator, VR Bicycle
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, start button and wire, cooling fan, metal function button, and stop function button.
- 1, One extra headset cable (except HTC VIVE) will be shipped with each order free of charge.
- 2, If easy-broken parts damage within 30 days under normal use, we consider their quality issue and will enjoy the normal policy of warranty as other accessories.
On Service Time
9 am to 9 pm (Beijing time) / Sunday – Saturday
If need other time for tech support, please book the time
with our after-sale manager
Fast Response Way
Whatsapp: +86 13925189750 (Whatsapp install at: https://www.whatsapp.com/)
Other Regular Contact Ways