One-Year Warranty

1. We provide one year warranty period for our customers.
2. For hardware: In case the hardware has any inartificial damage or failure within the warranty period, please contact our customer service engineer or salesman immediately so that we can respond to your request and solve the relevant problems.
3. For software: We provide free lifelong software service for all customers. We can solve the software and system problems in a remote manner to guarantee worry-free operation.
4. After making an all-around inspection and solving the problem, we will provide replacements for free. Such replacements will be delivered by DHL or FedEx promptly.
5. We are responsible for the express costs during the warranty period.

Customer Service and Warranty Rules

We provide one year warranty for hardware (excluding VR glasses, quick-wear parts, and man-made damages) and lifetime maintenance for software.
Each piece of equipment is equipped with a package of quick-wear parts when it is delivered.
We provide lifelong technical support for the equipment to guarantee the upgrading of hardware, system, and contents.
The warranty period starts from the date the equipment is delivered from the factory. For any hardware outside the warranty period, the cost price of relevant parts will be charged only.
In case any part needs to be repaired or replaced, you should send back the damaged part and responsible for the freight charges. We will send it back to you after the maintenance is finished.
Please contact our customer service immediately in case the equipment has any failure. Don’t dismantle or repair it by yourself. Please conduct one or more tests step by step with the guidance from our customer service personnel so that we can provide a specific solution after determining the problem. We provide 24-hour failure reporting and appointments for repairing. The working hours for technical supports are as follows: 9:00 A.M. – 9:00 P.M. (Beijing time). Considering time differences worldwide, we accept appointments.
According to the purchase contract, the one-year warranty period starts from the date it is delivered from the factory.

The list of quick-wear parts is as follows

- A: VR Egg chair, VR 6 Seat Ride
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, shoot button, joystick, start button and wire, cooling fan.
- B: VR Flight Simulator
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, joystick, start button and wire, cooling fan, and aircraft angle transducer.
- C: 360 VR Chair
- 360 VR Chair: DPVR soft helmet, chin belt, glasses cotton, glasses wire, glasses buckle, shoot button, start button and wire, cooling fan, metal function button, stop function button, safety belt, and safety belt for feet.
- D: VR Standing Platform, VR Horse Riding Simulator, 4Player VR Multiplayer Cage, and Box-type Arcade Game Machine
- HTC VIVE glasses cotton, glasses wire, glasses belt, HTC gamepad cover, wire puller, start button and wire, cooling fan, metal function button, and stop function button.
- E: Open VR Arcade Game Machine (VR Booth), VR dancing machine
- 3Glasses gamepad wire, 3Glasses power panel, 3Glasses S2 magnet protector.
- F: VR Racing Simulator, VR Bicycle
- DPVR soft helmet, glasses cotton, glasses wire, glasses buckle, start button and wire, cooling fan, metal function button, and stop function button.

IMPORTANT DECLARATION

1, One extra headset cable (except HTC VIVE) will be shipped with each order free of charge.
2, If easy-broken parts damage within 30 days under normal use, we consider their quality issue and will enjoy the normal policy of warranty as other accessories.

On Service Time
9 am to 9 pm (Beijing time) / Sunday – Saturday
If need other time for tech support, please book the time
with our after-sale manager
Fast Response Way
Whatsapp: +86 13925189750 (Whatsapp install at: https://www.whatsapp.com/)
Other Regular Contact Ways
Email:info@vartvrarcade.com

What is a 9D VR egg chair?

Our 9D VR egg chair is the latest 4th generation of VR two-player cinema equipped with DPVR E3 VR 360° helmets, luxurious custom-made leather chairs, the appearance design of spacecraft, exclusive five special effects, and the financial management system.

What are the features and advantages?

With 4K high-definition VR 360° helmets, users can experience ultimate immersions. With built-in stereophonic effects and five special effects, exciting video and audio interactions can be available. We use the 1KW three-axis electric cylinder with sufficient power and long service life. The cool and eye-catching appearance design and technical features can help you get a favorable occupancy rate and a rapid return on investment. It’s the first choice for attracting traffic, and the luxurious leather chairs with the thoughtful design are easy to clean.

What game contents do you provide?

The themes of our VR games are mainly based on the IPs such as roller coasters, star wars, and space wars, in particular the popular star wars that have numerous fans.

What’s the length range of your games?

The length of the games ranges from 3 to 10 minutes according to the exciting degrees and plots of the films.

Do you update these games?

Yes, we provide two types of game updates. One is the games developed by our team, and we provide free updates for our customers. The other is premium games developed with our partners. We will recommend such games to our customers who will buy them if they are interested.

What’s the power? What’s the required voltage?

The power of the 9D VR egg chair is 3.0KW and the required voltage is 220V. Because the voltage systems worldwide vary, we can provide egg chairs of 110V, 220V, and 240V as well. Please inform us if any customer has one or more special requirements.

How to install the equipment?

It’s not required to install most of our products, and only a few of them need to be installed manually. For 9D VR Chairs, 360 VR Chair, and VR Flight Simulator, you can use them after connecting the wires and making simple tests as instructed in the operation manual. A very few of our products, such as VR Family Spaceship, need to be installed as per our installation manual and videos. Any customer can install such equipment within one day if two technicians are available.

What’s your minimum order quantity? What’s the lead time?

Our minimum order quantity is one piece of equipment, and the lead time is 5 working days.

How to maintain the equipment? What’s the maintenance frequency?

It’s required to check whether the screws of movement parts are loose once a week at least and check the lubrication of such parts once every quarter at least.

What are the requirements for the site?

The ground shall be flat and clean free from pits, holes, water stain, and oil contamination to prevent falls. Direct sunlight (or other intense light) on the lens of the glasses shall be avoided to prevent damages.

How about the shipping schedule and freight charges?

Each customer is required to provide its delivery address so that we can inquire about the relevant shipping schedule based on the above address. As for freight charges, any customer can let its forwarder in China come to our factory to pick up the goods. In case the customer asks us to recommend a forwarder, it can tell relevant requirements to our customer service personnel. The customer shall settle accounts with the forwarder for actual freight charges, and we provide convenience and assistance for all customers for free.

WARRANTY